02174nas a2200217   4500008004100000022001400041245014600055210006900201300001200270490000700282520137800289653001301667653002101680653002501701653002001726653001901746653001901765100002701784700002001811856012501831       2023                        eng d  a2300-168200aDetecting Urban Resilience. Foreign Residents’ Perceptions and Experiences of Public Services in a Globalising City: A Case Study of Krakow0 aDetecting Urban Resilience Foreign Residents Perceptions and Exp  a225-2430 v123 a<p>In tennis, the sweet spot on a racket marks the point at which a ball can be hit with the greatest power for the least effort. Public services in the globalising city of Krakow found themselves in precisely such a position before the large-scale refugee inflows as a result of Russian aggression against Ukraine in February 2022. An analysis of the evaluations of public services by foreign residents in Krakow during the COVID-19 pandemic (2020&ndash;2021) reveals, on the one hand, the overall satisfaction of users yet, on the other, significant differences in expectations and experiences amongst categories of foreign residents coming from global core, semi-peripheral and peripheral regions. The findings shed light on the nature of urban resilience in globalising cities like Krakow, which is encountering migration transitions, as well as the uneven nature of globalisation between services that have been internationalised and those which have not. The results expose considerable gaps in the process of the multi-faceted adaptation of city public services to meet the expectations of their dynamically changing population. The findings are particularly significant in the context of intensive refugee inflows from Ukraine, critically reflecting on the resilience of public services on the eve of major shifts in population flows into the city.</p><p>&nbsp;</p>10aCovid-1910aglobalising city10amigration transition10apublic services10aresilient city10asemi-periphery1 aCzerska-Shaw, Karolina1 aKubicki, Paweł  uhttps://ceemr.uw.edu.pl/content/detecting-urban-resilience-foreign-residents-perceptions-and-experiences-public-services